Shipping Policy

Welcome to Creative Butterfly! Please review our processing and shipping policies before placing your order:


Turnaround Time:


  • TikTok Live Claims: Orders claimed during our TikTok Lives are processed within 3-4 business days.
  • Custom Made Items: Custom orders are processed within 5-10 business days.
  • Combined Orders: If your order includes both live claim items and custom made items, the full order will follow the 5-10 business day turnaround time.
    Please note: Business days do not include weekends or holidays.

Shipping Information:


  • We offer a flat $8 shipping fee for all orders.
  • Once your order has been handed off to the post office, Creative Butterfly is no longer responsible for the speed, handling, or delivery process.Tracking information will be sent to your email once your shipping label is created. You will not receive tracking information if an email is not provided at checkout. 

Lost or Damaged Packages:


  • Creative Butterfly is NOT responsible for lost, stolen, or damaged packages.
  • We DO NOT offer refunds for packages lost or damaged in transit. If your package is lost, stolen, or arrives damaged, please contact your local postal service to file a claim.


Thank you so much for your support and understanding!