This is a non-refundable deposit. If you DO NOT check out for your basket you will forfeit your deposit.
Live Sale Claim & Payment Policy
Claiming Items: When you claim an item during a live sale, it is automatically added to your basket. All claims are considered a binding commitment to purchase. By completing checkout and acknowledging our policy checkbox, you confirm that you have read and agreed to our terms and conditions.
Payment Deadline: All claimed items must be paid in full within 24 hours of the live sale ending. Failure to pay within this timeframe will result in forfeiture.
Non-Payment & Forfeiture: If payment is not received by the deadline, all claimed items will be automatically forfeited along with the deposit paid. These items may then be offered to other buyers. Please note that all deposits and pre-payments are non-refundable.
Put-Backs & Basket Adjustments: We do not offer put-backs, basket removals, or claim reversals. Due to the extensive hours involved in preparing, organizing, and running our live sales—and in fairness to all customers—every claim is final. Please claim responsibly.
Chargebacks: Filing a chargeback after claiming items in violation of these terms is considered a breach of policy. We will provide all supporting documentation, including proof of agreement and live sale claims, to dispute chargebacks.
Repeat Offenders: Buyers who fail to pay or who file unjustified chargebacks may be permanently blocked from future sales.
