At Creative Butterfly, we work hard to ensure every order is perfect. Please review our refund policies carefully:
If your order arrives damaged or incorrect, please reach out to us as soon as possible.
We require clear evidence (photos and/or videos) showing the damage or incorrect item to assess the situation.
To report an issue, please email us at creativebutterfly2022@gmail.com within 5 days of receiving your order. After 5 days we are unable to refund or replace any items.
Live Sale Claim & Payment Policy
Claiming Items: When you claim an item during a live sale, it is automatically added to your basket. All claims are considered a binding commitment to purchase. By completing checkout and acknowledging our policy checkbox, you confirm that you have read and agreed to our terms and conditions.
Payment Deadline: All claimed items must be paid in full within 24 hours of the live sale ending. Failure to pay within this timeframe will result in forfeiture.
Non-Payment & Forfeiture: If payment is not received by the deadline, all claimed items will be automatically forfeited along with the deposit paid. These items may then be offered to other buyers. Please note that all deposits and pre-payments are non-refundable.
Put-Backs & Basket Adjustments: We do not offer put-backs, basket removals, or claim reversals. Due to the extensive hours involved in preparing, organizing, and running our live sales and in fairness to all customers every claim is final. Please claim responsibly.
Chargebacks:
All live claim purchases are final sale. By completing payment, you authorize the transaction and agree not to initiate a chargeback. Any chargebacks will result in permanent removal from future purchasing.
Repeat Offenders: Buyers who fail to pay or who file unjustified chargebacks may be permanently blocked from future sales.
Welcome to Creative Butterfly! Please review our processing and shipping policies before placing your order:
Shipping Information:
We offer a flat $9.5 shipping fee for all orders.
Once your order has been handed off to the post office, Creative Butterfly is no longer responsible for the speed, handling, or delivery process.Tracking information will be sent to your email once your shipping label is created. You will not receive tracking information if an email is not provided at checkout.
Lost or Damaged Packages:
We offer Route Shipping Insurance at checkout to protect your order against loss, theft, or damage during transit. By opting in to Route Shipping Insurance, you are eligible to file a claim directly through Route for reimbursement or replacement if an issue occurs with your package. If shipping insurance is declined at the time of purchase, we are not responsible for refunding or replacing packages that are lost, stolen, or damaged once they have been shipped and are in the carrier’s possession. We strongly recommend selecting shipping insurance to ensure your order is fully protected.
Thank you so much for your support and understanding!
