Shipping policy

At Creative Butterfly, we work hard to ensure every order is perfect. Please review our refund policies carefully:

If your order arrives damaged or incorrect, please reach out to us as soon as possible.

  • We require clear evidence (photos and/or videos) showing the damage or incorrect item to assess the situation.
  • To report an issue, please email us at creativebutterfly2022@gmail.com within 5 days of receiving your order. After 5 days we are unable to refund or replace any items. 

Live Sale Claim & Payment Policy

  1. Claiming Items:
    When you claim an item during a live sale, it is automatically added to your basket. All claims are considered a binding commitment to purchase. By completing checkout and acknowledging our policy checkbox, you confirm that you have read and agreed to our terms and conditions.
  2. Payment Deadline:
    All claimed items must be paid in full within 24 hours of the live sale ending. Failure to pay within this timeframe will result in forfeiture.
  3. Non-Payment & Forfeiture:
    If payment is not received by the deadline, all claimed items will be automatically forfeited along with the deposit paid. These items may then be offered to other buyers. Please note that all deposits and pre-payments are non-refundable.
  4. Put-Backs & Basket Adjustments:
    We do not offer put-backs, basket removals, or claim reversals. Due to the extensive hours involved in preparing, organizing, and running our live sales and in fairness to all customers every claim is final. Please claim responsibly.
  5. Chargebacks:

    All live claim purchases are final sale. By completing payment, you authorize the transaction and agree not to initiate a chargeback. Any chargebacks will result in permanent removal from future purchasing.

  6. Repeat Offenders:
    Buyers who fail to pay or who file unjustified chargebacks may be permanently blocked from future sales.

Welcome to Creative Butterfly! Please review our processing and shipping policies before placing your order:

Turnaround Time:


  • TikTok Live Claims: Orders claimed during our TikTok Lives are processed within 1-3 business days.
  • Custom Made Items: Custom orders are processed within 5-10 business days.
  • Combined Orders: If your order includes both live claim items and custom made items, the full order will follow the 5-10 business day turnaround time.
    Please note: Business days do not include weekends or holidays.

Shipping Information:


  • We offer a flat $10.5 shipping fee for all orders.
  • Once your order has been handed off to the post office, Creative Butterfly is no longer responsible for the speed, handling, or delivery process.Tracking information will be sent to your email once your shipping label is created. You will not receive tracking information if an email is not provided at checkout. 

Lost or Damaged Packages:

  • Lost or Damaged Packages:

    • Once an order has been shipped and accepted by the shipping carrier, responsibility for the package transfers to the carrier. While we carefully package every order, Creative Butterfly is not responsible for packages that are lost, stolen, delayed, or damaged during transit.
    • If your package arrives damaged or appears to be lost, please contact us within 7 days of the expected delivery date. We will gladly assist you by providing any documentation needed and help you file a claim directly with the shipping carrier when applicable.
    • We encourage customers to monitor tracking information and ensure a secure delivery location. Creative Butterfly cannot guarantee carrier delivery times and is not responsible for delays caused by USPS, UPS, weather, holidays, or other circumstances beyond our control.

     


    Thank you so much for your support and understanding!